I’ve got a problem, who should I contact?
Your first point of contact is your installation company. JOULEBANK support is also available if your installer cannot assist with your query.
How much space do I need?
We recommend 40cm above and to the sides and 30cm below the inverter.
Can I have more than one battery in a system?
Of course, our battery can support 8 units in parallel by default.
I have a FIT system and want to replace the inverter, how do I do it?
To replace the current inverter, firstly you need permission from your FIT provider as it will likely require a change in the generation meter to a bi-directional meter.
I already have a solar system and how do I add a battery?
If you already have a solar system and want to retain the inverter, you will want to use AC Coupled system with batteries of your choice. Should you wish to change your existing solar inverter, it is possible to replace it with a hybrid inverter which is a combination of both solar and battery. When doing this, the EST provider must be contacted and permission given to change the inverter and a bi-directional FIT meter will be required.
If you already have a solar system and want to retain the original inverter, you‘ll need to use an AC-Coupled system with batteries. If you want to replace the existing inverter, a hybrid inverter that supports both solar and batteries will be a good choice. When doing this, the EST provider must be contacted and permission given to change the inverter and a bi-directional FIT meter will be required.
Does your system work in a power cut?
Yes, it does, some additional electrical work may be required. You can find more information here.
Can I install the system myself?
Yes, as long as you are a qualified and registered electrician and have completed our Installer training course.
I’m interested in a system how do I get started?
We suggest contacting an Installer and they should be able to take your energy usage profile and calculate the best system size for you.