Service and Support
Remote Service Support
- Remote Service Support
- Online technical support
- Remote monitoring data analysis
- Remote software upgrade
On-Site Service Support
- On-site fault diagnosis
- On-site product replacement
- On-site spares replacement
- On-site software upgrade
Deep Troubleshooting Support
- For difficult problems that have not been completely resolved, the experts of the R&D center will deal with them.
Service Process
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Considerate
Visit customers within 72 hours, caring customers’ experience, and ensure the normal usage of products.
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Fast Delivery
Spares from the factory and overseas local warehouse support fast delivery for the repairing purpose in time.
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Convenience
Multiple channels such as hotline, website, mailbox, and branch phone to accept customer questions.
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Trustworthy
Issue professional analysis reports of product issues, prevent the scene of hidden dangers, and provide security services.
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Professional
Free online technical support along with the warranty service our engineers provide lifetime service management.
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Service
Service We Provide
Convenience
24/7 technical response through multiple channels
Considerate
Annual irregular project inspections
Fast Delivery
Spares from the factory and overseas local warehouse
Professional
Whole lifecycle support service@joulebank.com
Trustworthy
Issue professional analysis reports of product issues